Returns

We want you to be comfortable with your decision to purchase from bibb technical services.  That's why part of our policy is to allow you 2 days to check out your purchase.  In the unlikely event that some gremlins snuck into the box on the way to you, contact us immediately and we will assist you in resolving the problem, or returning the product if necessary.

We cannot accept returns based upon the following:

• The wrong item was selected and purchased (limiter instead of a crossover)
• The item had the wrong features
• You'd prefer it in blue
• Alcohol was involved in your decision

You get the idea. 

We have gone to great lengths to provide our customers with as much information regarding out inventory as possible.  Items have been photographed from every angle and wherever possible, the original manufacturers specifications have been painstakingly researched and included in the Details section for each item.  If after going through this information, you remain uncertain about a particular item being the correct one for your application, PLEASE email or contact us and we will GLADLY heap copious amounts of powerful decision making data upon you at no charge.

We would much rather not make the sale, than to have any unhappy customers.   Really.

We will replace an item or refund your money under the following conditions:

• The item was described incorrectly, or there were features attributed to it inadvertantly
• The item is DOA

Shipping

bibb technical services will make every effort to ship your order in 48 to 72 hours.  Under normal circumstances, most orders ship out within 24-48 hours.  Since almost all of our sales are of used equipment and your satisfaction is our goal, ALL ORDERS are retested on the bench PRIOR to packing and shipping.  

Used items may have cosmetic and or operational defects due to their age and use.   Rest assured that any and all scratches, dents, dings scrapes, missing badges, torn grilles, loose sockets, noisy pots, intermittent connections will be fully disclosed within the description of the item.   

• Large and very heavy or fragile items may require special packing and will be double boxed.  Any additional handling charges are normally included with the total you see when you place the item in the shopping cart.
• If your order is urgent please give us a call, we may be able to make special arrangements to expedite the order.
• WE DO NOT SHIP TO P.O. BOXES Through FED EX or UPS
• If you fail to include a physical street address as your shipping address, your order will be delayed until we get in contact with you for the proper shipping information.
• All prepaid website sales are shipped via FedEX ground through the lower 48.   Any applicable shipping costs are calculated based upon your ZIP code and the FedEX shipping calculator.   Rush shipments or shipments billed to your account with your preferred carrier are by special request which we will make every attempt to accommodate.

International shipments are shipped via USPS Priority Mail International.
International customers are encouraged to place and order. We will not charge your credit card until we send and you accept a shipping quote.